Costco Canada

I regularly buy flowers at Costco Vaudreuil Dorion location twice a month apart from other shopping in-store and online. I went to the flower section and the price displayed was $14.99 and $29.99, while at the cash counter, when scanned, it showed me $22.99 instead of $14.99.

The cashier got the supervisor; we went to the section, and the supervisor, instead of an apology or owning up to a mistake, asked me to verify the barcode before purchase. I explained to him that the price displayed was wrong and it's not just one bunch but several. There was $14.99, $22.99, and $29.99; however, how does a customer know their barcode prices as there is no scanner at the flower section? Just a price tag that says $14.99 and $29.99.

I am not a horticulturist to know what the cultivator flowers or any such definition means. To me, a flower is either a rose, tulip, lily, etc. Then comes the manager, Julie, who is no better than the supervisor, hence the attitude. I expected her to own the mistake and apologize, but she kept pinning the blame on me, and her tone was rough.

She asked me four times what I wanted and what I expected. I told her a simple apology would suffice, yet still neither did she honor the law of Quebec nor did she apologize. I then went to customer service and asked to speak to the GM, Christian, who came, and my first question to him was, am I an employee to fix issues or a customer to have a good shopping experience? After narrating the incident to him, he understood (somewhat) but tried to defend by giving a wrong analogy.

I simply told him this is not a good customer experience, and to add to it, I told him Walmart, Maxi, and other shopping chains with the same wrong pricing own up and fix the mistake right at the cash, nor harass the customer. What happened with me is not only customer harassment but a violation of the law of Quebec.

In Quebec, if an item's displayed price in the store is lower than the scanned price at the cash register, the merchant must honor the lower price and either give the item to you for free if it's $10 or less or sell it to you at the lower price and give you a $10 discount if it's more than $10. This policy, known as the Price Accuracy Policy, is designed to protect consumers from being overcharged due to pricing errors.

Dear Customer Service,

I hope this message finds you well.

A few months ago, I purchased a KitchenAid stand mixer (Model No. KSM96ESCXCU, Serial No. WDT110****) from Costco. After only two uses, I noticed that the wire whisk attachment has become significantly deformed, despite using it correctly and for light mixing purposes.

Given the size and power of the machine, I expected more durability from its attachments. Unfortunately, the whisk seems fragile and unfit for proper use. I am attaching pictures of both the product label and the deformed whisk for your reference.

I would like to request a replacement whisk attachment or any appropriate resolution to this issue, as I believe this may be a product defect.

Thank you for your assistance. I look forward to your response.

I can send you the photos of the whisk as well as the number of our membership.

Card for me and my husband: Nasr Eddine Charria: 111948****48

Best regards,

I have always had good experiences with Costco, their customer service is very good. The only fly in the ointment is not being able to reach their live customer service at the headquarters.

Sales and marketing should be the people that customers can reach, surveys do not show the whole picture and often do not address specific issues. Like in my case their reasoning for dropping a specific product did not allow enough time for consumers to get to know the product enough to get sold on it.

By the time they removed it, customers were asking everywhere why they could not buy the product anymore, they should have postponed the removal and given consumers a bit more time to find out about the product. Maybe costco is not monitoring social media and not realizing that so many people have been trying to buy this product and have been looking everywhere for it.

One month ago, Jan 30, I ordered a $500 appliance from Costco online. I am disabled and getting to the warehouse and navigating it are an issue for me.

The item did not arrive via UPS on the promised Feb 4 date, and tracking number kept saying out for delivery. Finally called costco and they said UPS truck had been in an accident and my item was damaged so UPS was returning to warehouse. Several days later I got a delivery notice from UPS that there was an item at a UPS access point for me and I assumed it was the replacement item. I made the effort to go get it and discovered it was the damaged item.

Called Costco again, they said they'd send a new one right away and send UPS to pick up damaged one. Neither of these things happened. In addition, I have been clear I have no access to a printer but they keep sending emails saying I need to print the labels and lithium battery documents. Then they say they'll get UPS to deal with labels, but new emails say I need to print.

I made five more calls over the next weeks each time was told the last person hadn't completed the transaction properly and now for sure the new one would be sent, and the damaged one picked up. Never happened. Tracking number just kept turning up a "no information available" prompt. Seventh and eighth calls offered me $50 shop cards as an apology.

One of those arrived but not the other. Everyone has told me they are escalating the issue, eighth call told me everyone before him had lied to me and he wasn't sure why. Ninth call was to a supervisor who told me she was really really going to take care of it, but that they need the old one back before they can send new one, even though 8 people told me they were sending new one right away, and don't try and find someone to take damaged one back to warehouse for me. Have just received another email saying UPS will come pick up damaged one and that I have to print the labels...

they have had $500 of my precious disability income for a month and all I have is a broken item and a huge stress headache, not to mention a very dusty home. Worst customer service I have encountered.