Contact Costco Canada Customer Service
Costco Canada Phone Numbers and Emails
Toll-Free Number:
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(888) 426-7826
Customer Service:
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(866) 455-1846Business Centre Orders
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(866) 231-9731Concierge Services
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(800) 463-3783Membership And Warehouse
Costco Canada Emails:
How to Contact Costco Canada Customer Service?
Most Popular Number:
| Total calls: 1 854 | Issues resolved: 72 | Last call: May 13, 2025 |
Costco Canada Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Costco Canada Customer Service is rated at 2.1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Costco Canada is 8884267826. 81% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 81% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Costco Canada may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Costco Canada Customer Service is rated at 2.1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Costco Canada is 8884267826. 81% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 81% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Costco Canada may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.
People call Costco Canada mainly because of product/ service, request for information, shipping and delivery.
14% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Costco Canada is service@contactcostco.ca. 64% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Costco Canada Website:
Costco Canada Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 9:00am - 9:00pm (EST)
Saturday - Sunday: 9:00am - 7:00pm (EST)
Costco Canada Customer Service Reviews
My membership was automatically renewed and charged my business credit card. I never set up the automatic renewal.
To be able to submit the expense to my Finance department I required a receipt. I could never speak to a human on the Customer Service phone line. Eventually I called the nearest store with my request. They said that there was nothing they could do.
They couldn't email a receipt. They couldn't access a receipt. I would have to come into the store and they would refund the charge and then recharge it. If they did this they would be able to give me a receipt for the new transaction.
That is useless because I still would need a receipt for the initial charge on my business credit card. Most online companies you are able to access all transactions on your account and print your own receipts/invoices. Not Costco! They weren't able to solve my problem at all.
If I could give a zero rating for their customer service phone line, email and in store agents I would. You can't speak to a person on the Customer Service phone line. It is totally infuriating as it takes you in circles.
The Customer Service email is useless and never solved the issue. And the instore agents were hopeless and didn't solve the issue either.
-07/02 Ordered Stove
-07/12 Stove refused at deliver. Significant damage to item.
Was informed costco would contact me for replacement
-07/20 Emailed Costco.ca to get update details on order status as i've heard nothing. Was told that item no longer in stock. Was told to place order for new stove. Refund for this item is still not completed
-07/22 Ordered Stove
-07/30 Item refused damaged, Delivery agent was able to speak to Costco.Ca to get a replacement ordered right away
-07/30 Saw on Costco.ca that order would only be delivered 08/08.
-07/30 I called Costco.ca.
I explained that I had place an order for a stove on 07/02 and will only get something delivered on 08/08? I asked was there anyway to expedite this or is there anything else that can be done due to the service failure on this order. I was told that there is nothing that can be done and that MAYBE some sort of small goodwill claim might be available after it was delivered.
-07/30 Due to the nonchalance and quite frankly poor customer service or service recovery efforts, I have cancelled this order and will ordered via a competitor
To summarize,
It would have taken 1.25 months to have a stove delivered by Costco, during that time, my primary choice would be damaged and refused and is now out of stock. My second choice would be damaged and refused.
I have not received a refund on the 1st one UNTIL I sent my complaint email.
Customer service stated that the only thing that can be done is perhaps, maybe a small goodwill AFTER delivery which is 08/08.
Costco indicated someone would reach back out in regards to my concern. I have heard nothing since.
firstly, thank you Pissed Customer. Initially, I thought I was directly in contact with Costco but was re-directed to your site.
Costco responded quickly about Kirland Pink Salmon Fillets. I wanted to know the origins of the pink salmon. The fillets were labeled on the package as USA but "Prepared in China". I did not want to eat salmon that originated from China.
Costco explained that the salmon was Alaskan and for cost-cutting measures is shipped to China for preparation back into Canada.
Surprised that Costco would do that to save money but relieved the Pink Salmon Fillets were from Alaska. Thank you Costco and of course, Pissed Customer for a prompt response!
How Good is Costco Canada's Customer Service?
Summary of Costco Canada Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Costco Canada?
Product/ Service Question:
- “Damage online good”
- “Online damage order”
- “Leaking washing machine”
Request for Information Question:
- “Call about my membership”
- “Ingredients question”
- “Where can I get a two pin replacement wire for the snowman that I purchased at Costco?”
Shipping and Delivery Question:
- “I haven't received the money owed to me from. Last year.”
- “Had flowers delivered yesterday they were frozen”
- Non delivery
Return/ Replace Question:
- “Return”
- “Address change”
- “Returning an item bought at Costco. Ca to my local store”
Account Question:
- “Ask why membership is 146”
- “Verify my home address is on file”
- “Locked out of my account”
Payments and Charges Question:
- “Rebate”
- “Payment not going”
- “Transactions”
Activation/ Cancellation Question:
- “Canceller carte de membre”
- “Someone cancelled. Y membership”
- “Cancell order”
Cards Question:
- “I just want to ask my card that I apply last month I didn’t receive yet that card.”
- “Supposed to receive a $50 gift card after purchase”
- “Missing card”
Staff Question:
- “Over the phone bad customer service when asking to be directed to the right place or who is in charge that night of call”
- “Compelling about the Costco manager”
- “Customer Service”
Refund Question:
- “Refund”
- “Refund issue”
- “Refund for returned online purchase”
Website/ Application Question:
- “Application for Mastercard”
- “Order online won't show pictures in check out”
- “Washer installed wrong. Leaked already.”
Employment Question:
- “Job seeking”
- “For the job of cashier's”
Other Question:
- “I wish to add another appliance to my order”
- “Price adjustment”
- “Order we placed is now $100.00 less”
Compare Costco Canada Customer Service To
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