Costco Canada - Costco Experiences

I have always had good experiences with Costco, their customer service is very good. The only fly in the ointment is not being able to reach their live customer service at the headquarters.

Sales and marketing should be the people that customers can reach, surveys do not show the whole picture and often do not address specific issues. Like in my case their reasoning for dropping a specific product did not allow enough time for consumers to get to know the product enough to get sold on it.

By the time they removed it, customers were asking everywhere why they could not buy the product anymore, they should have postponed the removal and given consumers a bit more time to find out about the product. Maybe costco is not monitoring social media and not realizing that so many people have been trying to buy this product and have been looking everywhere for it.